Reports To: VP of Operations
Location: San Antonio, TX
Position Type: Full-Time/Regular


Hospice Implementation Specialist (HIS) responsibilities include delivering every project on time within budget and scope. The HIS should have a background in hospice and be capable of understanding hospice compliance regulations, advance computer skills, and be task-oriented and organized. HIS are skilled at getting the best out of the people and projects that they oversee. They thrive when planning projects and working with project teams.

Duties & Responsibilities

  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Ensure that all projects are delivered on-time, within scope
  • Developing project scopes and objectives
  • Ensure resource availability and allocation
  • Develop a detailed project plan to track progress
  • Use appropriate verification techniques to manage changes in project scope, schedule and costs
  • Measure project performance using appropriate systems, tools and techniques
  • Report and escalate to management as needed
  • Manage the relationship with the client and all stakeholders
  • Perform risk management to minimize project risks
  • Establish and maintain relationships with customers
  • Create and maintain comprehensive project documentation


  • Bachelor's degree in related field
  • Thorough knowledge of the hospice industry
  • Solid technical background, with understanding or hands-on experience in software training
  • Ability to learn complex software in order to explain and communicate value proposition effectively
  • Excellent client-facing and internal communication skills
  • Excellent written and verbal communication skills
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Strong working knowledge of Microsoft Office